Privacy Policy

1. Introduction

Bequestly ("we", "us", "our") is committed to protecting the personal information of all individuals who interact with our website and services. This Privacy Policy explains what data we collect, how we use it, how long we keep it, and what rights you have under Malaysian law — specifically the Personal Data Protection Act 2010 (PDPA).

This policy applies to all visitors to our website at bequest.cyou and to clients who engage with any of our programmes. If you have questions, please contact us at [email protected].

2. What Personal Data We Collect

We collect personal data in the following ways:

• Through contact forms on our website: name, email address, phone number (optional), message content.
• Through cookies and analytics tools: browsing behaviour, page views, time on site, and device/browser information (see Section 5).
• During programme sessions: notes, questions, and records-related information you voluntarily share with us for the purpose of the session.

We do not collect sensitive personal data (such as financial account details, identity card numbers, or medical information) through our website. Any such information mentioned during sessions is not retained by us.

3. Legal Basis for Processing

Under the Malaysian PDPA 2010, we process personal data on the following grounds:

• Consent: When you submit a contact form or agree to cookies, you give consent for us to process that data.
• Contractual necessity: When you enrol in a programme, we process data necessary to deliver that service.
• Legitimate interest: To improve our website and communications, and to protect the security of our systems.

4. How We Use Your Data

• To respond to enquiries submitted through our contact form.
• To schedule and deliver programme sessions.
• To send programme-related information and follow-up support (where included in the programme).
• To improve our website and understand which content is most useful to visitors.
• To comply with applicable Malaysian legal and regulatory requirements.

We do not use your personal data for direct marketing without your explicit consent. You may withdraw consent at any time by contacting us at [email protected].

5. Cookies & Analytics

Our website uses cookies to improve functionality and to understand how visitors use the site. These include:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Used to understand site usage (e.g., Google Analytics). Can be declined.
• Preference cookies: Remember your cookie consent choice. Can be declined.

You can manage your cookie preferences at any time via our Cookie Policy page.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share data in limited circumstances:

• Service providers: Third-party tools we use to operate the website (e.g., analytics platforms), who are contractually bound to protect your data.
• Legal requirements: Where required by Malaysian law, court order, or regulatory authority.

We do not transfer personal data outside Malaysia except where necessary for service providers operating internationally, in which case we ensure adequate data protection measures are in place.

7. Data Retention

• Contact form submissions: retained for 12 months from the date of submission, then deleted.
• Programme session notes (where applicable): retained for 24 months, then securely deleted.
• Analytics data: retained in aggregate form for up to 36 months.
• Cookie consent records: retained for 12 months.

8. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or destruction. These include secure server environments, access controls, and regular reviews of our data handling practices. In the event of a data breach affecting your rights, we will notify you and the relevant authorities in accordance with applicable Malaysian requirements.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Withdraw consent to processing where consent is the legal basis.
• Request that we cease processing your data for direct marketing.
• Lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Children's Privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our site, please contact us and we will arrange for it to be deleted.

11. Third-Party Links

Our website may contain links to third-party websites or official Malaysian government bodies. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be noted at the top of this page with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For all privacy-related enquiries:

Bequestly
Level 6, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3 2382 6714